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Connector Install Failed - A clean install of the new Citrix Cloud Connector is required -



  In this article Information to review before installation Installation considerations and guidance Interactive installation Command-line installation Next steps Troubleshooting installation issues. System Log. Endpoint Management. Citrix DaaS Standard for Azure. The Remote Browser Isolation service requires the Cloud Connector for authenticated external web apps. Select a primary resource location. To ensure that the Cloud Connector can communicate with Citrix Cloud, confirm that the following Citrix services are in a Started state:.  


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Get started. Manage product usage, license servers, and notifications. Cloud service license usage and reporting for Citrix Service Providers. Customer license and usage for Citrix Virtual Apps and Desktops service. Manage Citrix Cloud.

Assign users and groups to service offerings using Library. System Log. System Log Events Reference. Citrix Cloud platform events. Connector events. Licensing events. Secure Private Access events. Workspace events. For Partners. Citrix Workspace. Citrix Cloud Services. Scale and size considerations for Cloud Connectors. Scale and size considerations for Local Host Cache. Document History. Aviso legal. Este texto foi traduzido automaticamente. Este artigo foi traduzido automaticamente.

The Citrix Cloud Connector is a Citrix component that serves as a channel for communication between Citrix Cloud and your resource locations, enabling cloud management without requiring any complex networking or infrastructure configuration. This removes all the hassle of managing delivery infrastructure.

It enables you to manage and focus on the resources that provide value to your users. Citrix Endpoint Management requires the Cloud Connector for enterprise connectivity to the Endpoint Management service. The Remote Browser Isolation service requires the Cloud Connector for authenticated external web apps. Although operational, functionality might be reduced for the period of time that the connection to Citrix Cloud is unavailable.

You can monitor the health of the Cloud Connector from the Citrix Cloud console. The Cloud Connector authenticates and encrypts all communication between Citrix Cloud and your resource locations. Once installed, the Cloud Connector initiates communication with Citrix Cloud through an outbound connection. No incoming connections are accepted. For continuous availability and to manage load, install multiple Cloud Connectors in each of your resource locations. At least two Cloud Connectors in each resource location are required for ensuring a highly available connection with Citrix Cloud.

If one Cloud Connector is unavailable for any period of time, the other Cloud Connectors can maintain the connection. Since each Cloud Connector is stateless, the load can be distributed across all available Cloud Connectors. There is no need to configure this load balancing function. It is completely automated. As long as there is one Cloud Connector available, there will be no loss in communication with Citrix Cloud. This enables the resource location to provide users access to their resources regardless of a connection being available to Citrix Cloud.

A minimum of two 2 Cloud Connectors are required to create a highly available connection between Citrix Cloud and your resource location. Determine the number of Cloud Connectors that you need in a resource location based on your environment, workloads, Active Directory configuration, and services. To this number, add at least one more Cloud Connector to provide resiliency.

For example, if you determine that you need five Cloud Connectors, add one more to this total and install six Cloud Connectors in your resource location. For additional scale and sizing guidelines, see Scale and size considerations for Cloud Connectors.

Review the system requirements for supported platforms, operating systems, and versions. This machine must be joined to your domain and able to communicate with the resources that you want to manage from Citrix Cloud. The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation.

The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Citrix product purchase decisions. Citrix Cloud. View PDF. This content has been machine translated dynamically. Give feedback here. Thank you for the feedback. Translation failed! Secure Private Access events.

Workspace events. For Partners. Citrix Workspace. Citrix Cloud Services. Scale and size considerations for Cloud Connectors. Scale and size considerations for Local Host Cache. Document History. Aviso legal. Este texto foi traduzido automaticamente. Este artigo foi traduzido automaticamente. You can install the Cloud Connector software interactively or using the command line. The installation occurs with the privileges of the user who begins the install.

The Cloud Connector requires access to the cloud to:. Each machine hosting the Cloud Connector must have a unique SID and connector ID so that Citrix Cloud can communicate reliably with the machines in your resource location.

If you intend to host the Cloud Connector on multiple machines in your resource location and you want to use cloned machines, perform the following steps:. The installation steps in this article describe the process for deploying Cloud Connectors, regardless of the service for which they are used.

If you specify an unused domain during machine catalog setup in Citrix DaaS, an error might occur. For more information, see Add a resource type or activate an unused domain in Citrix Cloud in the Citrix DaaS product documentation. If you have no resource locations in your Citrix Cloud account and you install Cloud Connectors in your domain, the resource location that Citrix Cloud creates becomes the default resource location. You can have only one default resource location in your account.

If needed, you can create additional resource locations in Citrix Cloud and then select the one you want when you install Cloud Connectors in other domains. Alternatively, you can first create the resource locations you need in the console, before you install Cloud Connectors in your domains.

The Cloud Connector installer prompts you to select the resource location you want during installation. You can download and install Cloud Connectors using the graphical installer interface. Before you do this, you must create one or more resource locations in the Citrix Cloud management console to deploy Cloud Connectors on. For more information on resource locations, see Location of resources.

Select Download in the window that opens. Save the cwcconnector. Citrix Cloud displays the newly installed Cloud Connector on the Connectors page for your resource location. For more information, see Identity and access management. If you specify an unused domain when setting up machine catalogs in Citrix DaaS, an error could occur. If your customer account has multiple resource locations already, Citrix Cloud prompts you to select the resource location you want to associate with the Cloud Connector.

Silent or automated installation is supported. To use the command line installation with Citrix Cloud, you need to supply the following information:. When creating a secure client, Citrix Cloud generates a unique client ID and secret.

You must supply these values when you invoke the API through the command line. To ensure the security of the secure client details, a JSON configuration file must be provided to the installer. This file must be deleted after the installation has completed. Supported values for the configuration file are:.

Using parameters to pass the Client ID and Client Secret is no longer supported, the configuration file must be used for automated installations. This section details some ways of diagnosing and fixing problems you might encounter during installation.

For more guidance about troubleshooting installation issues, see the Citrix Cloud Connector Troubleshooting Guide. You can troubleshoot issues encountered with installation by first consulting the available log files. Events that occurred during installation are available in the Windows Event Viewer. The following exit codes might be returned depending on the success or failure of the installation process:.

If you install the Citrix Cloud Connector software by double-clicking the installer, you might receive the following error message:. This error can occur even if you are logged in to the machine as an administrator to install the Citrix Cloud Connector. To avoid this error, run the Citrix Cloud Connector software as an administrator by right-clicking the installer and selecting Run as administrator.

To ensure that the Cloud Connector can communicate with Citrix Cloud, confirm that the following Citrix services are in a Started state:. For more information about these services, see Installed Services. The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation.

The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Citrix product purchase decisions. Citrix Cloud. View PDF. This content has been machine translated dynamically. Give feedback here. Thank you for the feedback. Translation failed! The official version of this content is in English. Some of the Citrix documentation content is machine translated for your convenience only.

Citrix has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language.

   

 

Cloud Connector Installation | Citrix Cloud



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